Shipping policy

Delivery information for artisan cheese and gift hampers

Customers will be emailed or SMS (Text message) with delivery details, including track and trace number once the order has been dispatched.

Cheese deliveries are dispatched Monday to Thursday (North Island), Monday to Wednesday (South Island). We dispatch on these days only because we want your cheese to arrive in a safe, ready to consume condition. A number of couriers do not offer Saturday delivery, and we don't want our cheese melting in depots over the weekend and arriving at your door in a poor or unsuitable condition.

The cheese will be couriered to the address provided at the time of purchase. Please note we are unable to deliver to PO Box addresses or rural addresses.

Cheese orders are dispatched with a cooling pad and insulated packaging to ensure the cheese arrives chilled and fresh. Delivery usually takes place overnight for North Island metro areas and within 48 hours for South Island and rural areas. However, please use the provided track and trace number to monitor progress of your delivery. A signature is required for delivery in most cases.

In the event attempted delivery is unsuccessful, the order will be returned to the local courier depot and a card to call left at the address. It is the customer's responsibility to get in touch with the courier company if delivery is unsuccessful. The Artisan Hub is unable to take responsibility for orders where delivery is attempted but no one is available to receive the order.

Delivery is only available in New Zealand.

For urgent deliveries inside the time frames specified please contact us via telephone as we may be able to assist with urgent orders on business days.